Help! Can't download free trial

Report · Aug 24, 2015

I've tried to download and install the Photoshop Lightroom free trial no less than 10 times, and each time I received the message below. I've uninstalled, reinstalled, and again received the same message. In one attempt it did actually download but then promptly crashed. Help!

Report · Aug 24, 2015

Hi,

Please refer to the instructions in the links below:

Download Error in Apps tab of Creative Cloud Desktop Application

Creative Cloud - Download error - stubborn error

Re: Creative Cloud "Download Error" message

Let us know if this helps.

Regards,

Bani

Report · Aug 24, 2015

Thanks Bani,

I deleted the AAM Updater and also the opm.db folder, restarted and attempted to install again. Unfortunately I received the same error message above. Is there something else I need to do to get this installed?

Appreciate your help,

Julie

Report · Aug 24, 2015

Hi Julie,

Please mention the Operating system of your computer.

Regards,

Bani

Report · Aug 24, 2015

Hi Bani,

I'm on a Mac OS X version 10.9.5.

Best,

Julie

Report · Aug 24, 2015

Hi Julie,

Since the steps in the above link didn't help, please follow the below steps and check:

Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
Disable Firewall of the Internet security program installed on computer.
After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

MAC :

1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )

3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )

4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )

5- Right click on Finder icon and select "Go-To" Folder option.

6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library ( It will open User Library folder. )

7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well

8- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key./library ( It will open System Library folder.)

9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD

10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Let us know if this helps.

Regards,

Bani

Report · Aug 25, 2015

Hi Bani,

I just tried all of those things and unfortunately I keep receiving the same message. Is there a way I can speak to someone directly today to help me resolve this? Many thanks.

Report · Aug 25, 2015

You may contact Adobe Support , they can even remote access your computer .

Click on Still need help button and select Chat option:

Contact Customer Care

Report · Aug 25, 2015

However , if you wish you may follow steps :

How to fix download error on Adobe Creative Cloud