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Help - can't see my subscription in my Adobe account

New Here ,
Jan 29, 2018 Jan 29, 2018

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Hello, I cant see my order from my abode account, i want to end my order and see if i can have two programs for more reasonable price, the program is in my computer and the mony is transfering from my bank acount . I need other program for my school works. Right now i have illustrator and i need photoshop as well.

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2018 Jan 30, 2018

Hi EK

There isn't a subscription associated with the Adobe ID/email address you used to post on the forum.

Please sign out of this account and sign in with the Adobe ID/email address you used when you subscribed to the Illustrator single app plan.

Kind regards

Bev

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New Here ,
Jan 29, 2018 Jan 29, 2018

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I have month to month plan

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Community Expert ,
Jan 29, 2018 Jan 29, 2018

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This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

You also need to determine if you have a TRUE monthly plan, or an annual plan with monthly payments

-Annual vs Monthly https://forums.adobe.com/thread/1926342

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New Here ,
Jan 29, 2018 Jan 29, 2018

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Thank you for replyng but i have tried to reach them on the suport but i did not get respons. I hope ther is someone how has had similar problem and knows what should i do.

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Community Expert ,
Jan 29, 2018 Jan 29, 2018

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As I posted above, this is a public forum... only Adobe can help with a missing account

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi EK

There isn't a subscription associated with the Adobe ID/email address you used to post on the forum.

Please sign out of this account and sign in with the Adobe ID/email address you used when you subscribed to the Illustrator single app plan.

Kind regards

Bev

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New Here ,
Jan 30, 2018 Jan 30, 2018

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Thanke you for your time, i solved my problem. Everything is ok now!

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New Here ,
Aug 21, 2023 Aug 21, 2023

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i transfer my money to adobe account bt i cant get my account in there.. my money is credited to adobe account

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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