Help - can't see my subscription in my Adobe account

[erethk73646309]

Hello, I cant see my order from my abode account, i want to end my order and see if i can have two programs for more reasonable price, the program is in my computer and the mony is transfering from my bank acount . I need other program for my school works. Right now i have illustrator and i need photoshop as well.

[erethk73646309]

I have month to month plan

[John T Smith]

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

You also need to determine if you have a TRUE monthly plan, or an annual plan with monthly payments

-Annual vs Monthly https://forums.adobe.com/thread/1926342

[erethk73646309]

Thank you for replyng but i have tried to reach them on the suport but i did not get respons. I hope ther is someone how has had similar problem and knows what should i do.

[John T Smith]

As I posted above, this is a public forum... only Adobe can help with a missing account

[Beverley Gray · Accepted solution]

Hi EK

There isn't a subscription associated with the Adobe ID/email address you used to post on the forum.

Please sign out of this account and sign in with the Adobe ID/email address you used when you subscribed to the Illustrator single app plan.

Kind regards

Bev

[erethk73646309]

Thanke you for your time, i solved my problem. Everything is ok now!

[patchlight31801436144z]

i transfer my money to adobe account bt i cant get my account in there.. my money is credited to adobe account

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html