Help! Creative Cloud doesn't updatet well and won't remove

[jessicai88742751]

My Creative Cloud (2015, Windows 10) update did not work. So I wanted to remove the app from the way that indicated on the site with an uninstaller program, but I get the message that the app is removed with errors. I've also tried using 'apps and components' in Windows. Reinstalling Creative Cloud also fails. I have my laptop already rebooted several times. How can I fix this?

[Sheena Kaul]

Moving to Creative Cloud Download & Install​

[Atul_Saini]

Hi Jessicai88742751,

Thanks for sharing the information that you have windows 1 and unable to reinstall Creative Cloud. I would request you to try the solutions steps by steps mentioned on:- "Failed to install" error received when installing Adobe Creative Cloud desktop app and feel free to update the results.

Thanks.

[jessicai88742751]

Hi,

Thank you for your comment. The first solution I tried, without success, because it won't install successfully. The second solution don't succeeds step 4, because the program doesn't want to successfully uninstall. Can I continue with step 5 or program must first be removed properly?

I don't see how step 3 can solve my problem, because I don't want to work on another account. What else can i do?

[Atul_Saini]

Hey Jessicai88742751, Thanks for putting in all these efforts to get this resolved, I would like to know if you have tried step 3 of Solution 2?

~Atul_Saini

[jessicai88742751]

I tried, but i got an error. What now?

[Atul_Saini]

Well, I would request you to try the steps mentioned below.

1. Close all the conflicting processes:- Close conflicting processes or applications interfering with Adobe Creative Cloud app update or inst...

2. Rename the following folders:-

• C:\Program Files (x86)\Adobe\Adobe Creative Cloud
• C:\Program Files (x86)\Common Files\Adobe\OOBE\
• C:\Users\[username]\AppData\Local\Adobe\OOBE

Please share the results once you are done with these steps.

Thanks.

Note: I have edited this response, as I shared the link which talks about mac earlier.

[jessicai88742751]

Hi,

If I want to remove the "Creative Cloud" folder by step 2, I get the message: 'Invalid MS-DOS function'. Is it possible that he doesn't want to remove because my license has expired? I want a new license, but the Creative Cloud doesn't work.

[Atul_Saini]

Hi Jessicai88742751, sorry for the delay and please accept my sincere apologies for my last response. I have edited it and I would request you to try it and update the discussion with the results.

[jessicai88742751 · Accepted solution]

Hi Atul_Saini,

Thanks for your comment. Nothing had solved the problem, so I have reinstalled my laptop this weekend. Now Creative Cloud is working again! This week I will buy a new license, so I hope that other programs will also work, I think they will

Thank you for all your help!

[Atul_Saini]

Hey Jessicai88742751, its great that you got it all sorted and feel free to update this discussion in case you need further assistance, we would be happy to help.