help needed to cancel subscription

[a76371896]

hello. can you help me on how to cancel my account?

the product i subscribed is Adobe Acrobat Pro DC with services (one-year) and i thought it has a yearly payment only and not a monthly payment. i just want to cancel it now.

i have read the customer support but the instructions are not applicable. i have clicked the Manage Account but the page doesnt have a 'cancel subscription" button.

anyone from the group can help me about this?

thank you

[AxelMatt · Accepted solution]

Please take a look here:

How to cancel your Adobe Creative Cloud plan or membership 

If this isn't help, try to enable popups and cookies in your browser or use another browser.

If this doesn't help the contact Adobe Support (click below).

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

(Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME)

[a76371896]

i have followed that link you provided sir, and as you can see on the image i attached below, the screen/image that displays after following instruction 3 is the image indicated in image 2. There is no "cancel plan" button. so what to do next? that is my concern.

[AxelMatt]

a76371896  schrieb

...

so what to do next?

...

As a I worte in my answer you have to contact the Adobe support if the steps in the linked document doesn't help