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help pleaseeee!!! ACTIVATION ADOBE

New Here ,
Nov 11, 2022 Nov 11, 2022

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I have a problem. In 2011 I bought the adobe package (Indesign-illustrator-photoshop) then with CD ROM. I have them installed in my mac and everything is ok. this year the hard drive of the mac broke so I had to replace it. I reinstalled the 3 programs whith the CD ROM but when I go to open them it asks me to activate but I can't. What good soul can help me?

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Activation , Feature request , Installation

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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does that occur after entering your serial number?

 

if so, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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