Hi I am getting crashes on my Adobe Illustrator. It Crashes everytime i open it!!! PLEASE HELP!!

Report · May 26, 2015

Report · May 26, 2015

Are you getting any error message when the application crashes?

Are you using Windows computer or Mac ?

Report · May 26, 2015

Hi , I its just showing Crash Report and this box here. PLEASE HELPPP

Report · May 26, 2015

Can you post screenshot?

Report · May 26, 2015

yep where do i do that?

Report · May 26, 2015

I am using a Mac

Report · May 26, 2015

Report · May 26, 2015

Please post the Crash report .

Report · May 26, 2015

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

</crash>

Report · May 26, 2015

Just to confirm , may I know whether you are using Mac OS X 10.6.8 and the Illustrator CS 3 is crashing at launch before opening Workspace or after workspace is launched and the app crashes with error ?

Report · May 26, 2015

10.68 yessir. before- program screen loads and comes up

Report · May 26, 2015

Follow below steps :

Step 1 :

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Step 2:

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe

.

Right click on Adobe folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Step 3 :

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open Library folder , locate folder named Preferences.

.

Right click on Preferences folder and select "GetInfo" option.

Expand the Sharing & Permissions section.

Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Then try to launch Illustrator CS 3 and check .

Report · May 26, 2015

You can refer to:

Illustrator CC Crashes on Launch

Illustrator Crashing

Regards

Rajshree

Report · May 27, 2015

Hi Brucgovn Thanks for these steps..but It still crashes Is it possible to do remote Assistance?

Report · May 27, 2015

I am afraid there is no installation support for older version apps from Adobe. only Activation support is available for CS 5 and below versions.

However , you can try with few more steps .

May I know whether you had installed any Adobe applications other than Illustrator CS 3 ?

Report · May 27, 2015

Well what happened was I wasn't able to previously download the illustrator in the entire suite for some reason , because it was listing it as installed currently , so what I did was install a separate illustrator version thinking i would be able to use my purchased serial and the serial didnt work , so what I did was i removed the entire suite and the illustrator then was able to reinstall the entire suite with illustrator..only thing now is that it still crashes like it did before i started the whole installation process..there is some file somewhere that is corrupting...

Report · May 27, 2015

Yes , exactly

Follow above steps mentioned and then open Preferences folder under ~/library.

If present trash Adobe Illustrator related files and folders,

Then try to launch Illustrator CS 3 and check.

Still same ?? let me know

Report · May 27, 2015

Yea , but strangely enough there aren't any AI files in the preferences folder...

Report · May 27, 2015

Now i see

Report · May 27, 2015

Found my preferences in a different location-this is what im seeing..

Report · May 27, 2015

The Adobe Illustrator cs3 settings folder is empty.... No plugins nothing inside the folder

Report · May 27, 2015

Delete that folder and try to launch Illustrator CS 3 and check .

Still same .???

Before performing steps like uninstallation and running cleaner tools..etc.

It is better to check with New Admin account once .

1. Click on Apple icon and then select System Preferences option and then click on Accounts icon.

2. Click the lock icon to unlock it, and type the password.

3. Click the Add button below the list of accounts.

4. From the New Account pop-up menu Choose a type as Administrator

5. Enter a name for the account as Test.

6. Leave the Password blank.. or enter password , { your choice }

7. Click Create Account.

8. Restart the computer.

Then log in to new account and try to launch Illustrator and check.

Report · May 27, 2015

Ive tried this but the problem now is that the illustrator is only downloaded on one side and not the new admin , so it will not allow me to open there..

Report · May 27, 2015

Chad, once you logged in to New Admin account , did you checked under Applications folder ?

Report · May 27, 2015

Now once more thing to try .

If it is okay for you ..

You can try complete remove and reinstallation .

We need to remove folders from both ~/library. /library and other location ,

Let me know ., I will provide you steps.