hi, I uninstalled the creative cloud in mac OS X 10.10.4 and now do not install the new version downloaded (excuse my language but i am Italian)

[danielad15614864]

hi, I uninstalled the creative cloud in mac  OS X 10.10.4 and now do not install the new version downloaded  (excuse my language but i am Italian)

I can not download new programs purchased

thank you

Daniela

[VarunS-NrjXZ4]

Hi

Kindly share the complete error message or screenshot of error.

Thanks

Varun

[danielad15614864]

with the creative cloud there are no errors, the installation is successful but the program does not appear

when I try to download photoshop the error is this

[VarunS-NrjXZ4]

Hi

Are you downloading Photoshop from Creative Cloud application installed.

Please open creative cloud : Launch Adobe Creative Cloud apps

Kindly refer to Use the Creative Cloud desktop app to manage your apps and services for installing Photoshop.

Thanks

Varun

[danielad15614864]

the creative cloud there aren't  on my mac  because the installation does not work

Thanks

Daniela

[VarunS-NrjXZ4]

Try using a different browser and try downloading Creative Cloud from Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

Thanks

Varun 

[danielad15614864]

I have downloaded the creative cloud and I have installed her, but the app does not exist on the Mac

[VarunS-NrjXZ4]

Kindly check the applications folder , or search for Creative Cloud using spotlight.

If you still facing the issue , you may contact support Contact Customer Care

Thanks

Varun

[Pattie-F]

moved from Adobe Creative Cloud to Creative Cloud Download & Install

[danielad15614864 · Accepted solution]

Good morning everyone,

I solved my problem by uninstalling all apps that I downloaded, and I downloaded all over again ...

thank you all

Daniela