High CPU usage from Adobe's Genuine Software Integrity Service

Report · Oct 16, 2016

Adobe's Genuine Software Integrity Service is constantly running at 30-40% CPU usage (on a two CPU system) and leading to my laptop battery draining and difficulty running other applications.

I uninstalled both my copy of CS3 (work licenses) and Creative Cloud (personal copies of photoshop and lightroom) after my CS3 licenses stopped working this weekend (and would not repair successfully using the repair tool, perhaps an unrelated issue). Uninstalling CS3 did not fix the problem, but uninstalling Creative Cloud fixed the problem temporarily. The symptom returns as soon as I reinstall creative cloud. My most recent install attempt was yesterday afternoon (Oct 15).

Checking adboegc.log did not reveal any entries corresponding to high CPU usage. There are clusters of log entries which seem normal; however there were none for today (Oct 16th) despite 4+ hours of the service running at full CPU.

I have since uninstalled Creative Cloud again so that I can use my laptop for other work.

System: Windows 10 Pro (with Anniversary Update and all updates as of yesterday)

I have searched the forums and seen some similar issues but nothing seems to match exactly.

Does anyone know if this is a known bug or if there is a workaround here?

Report · Mar 30, 2017

Reading this thread after my CS3 stopped working, I am also noticing very high cpu use on AGGService.exe. Makes me think that an otherwise happy CS3 install suddenly stopping working and this service going crazy is linked.

Mark - did the reformat install of the OS fix your CS3?

Report · Apr 13, 2017

I am having a similar problem, and it's very frustrating given that I pay Adobe for these tools every month!

These three adobe processing are chewing up 99% of my CPU:

--Adobe Genuine Software Integrity Service

--Adobe GC Client Application

--AAM Updates Notifier Application

Note that I am running this on in Windows on my Macbook via VMWare Fusion, and I did recently change the processors allocated to Windows from "2" to "1". Maybe that has something to do with it. But these Adobe processes are dragging WIndows to a halt, and I shouldn't have to spend so much time wrangling with Adobe system software. (And leaves me with a sour taste in my mouth for Adobe software, which seems to bloat my system).

Sorry to be crabby, I just don't like paying for tools that take so much time to maintain! Please suggest a way that I can keep these Adobe processes from chewing up my system.

-Brad