I am keeping getting the error says that payment was not successful to my email. I know the issue related to my balance because I use my virtual card. So need to make my balance available first. After this step, I would like to re-try the payment. Then "perfect Adobe CC payment experience" is always there.
Update your billing information: Updating and re-trying are completely two different things. Why should I update my card information to try to pay for something? If it is your payment cycle then why I am not able to see any confirmation dialog or something assures that my payment is successful or will be processed later (within a time period).
Since my country is Turkey you may apply some different localization-related settings but you have to know that it is frustrating.
Last time I tried to (it was too hard to get connected btw) connect with one of your support specialists for another issue, he was too "kind" that he said something like "you are a good boy" and he disconnected in the middle of the conversation. After this experience, it is also frustrating to ask for help from your support channel.
Ok, you have great products -otherwise, I would not make that much effort for something I am paying for- but you have to also give more importance to your CRM channels.
How do I re-pay for my subscription? Any suggestions?
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