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How do I add the student discount to my plan?

New Here ,
Oct 28, 2019 Oct 28, 2019

I've had the photography plan for awhile, and I recently became a student.  I updated to Creative Cloud All Apps today and I clicked on the link for students when I updated, but I don't think it went through because I'm being charged $32/month when it's supposed to be $20.
Please help!
Thanks!
Dave

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Community Expert ,
Oct 28, 2019 Oct 28, 2019

32$ is the student price for the second and subsequent years. Contact customer service if this is not correct. Account and payement problems can only be solved by customer service, not here on this user to user forum.

 

https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer
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Mentor ,
Oct 28, 2019 Oct 28, 2019

dave_nyne, good evening.
The $ 20 student complete plan is a special price for the first year.After the second year, it will be $ 29.99. Please rest assured that the student price remains the same.

termsterms

https://www.adobe.com/creativecloud/plans.html

By the way, the price of the complete version of the regular plan is $ 52.99.

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Community Expert ,
Oct 28, 2019 Oct 28, 2019
LATEST
  1. Log-in to your Adobe Account to confirm which plan you are subscribed to.   https://account.adobe.com/plans
  2. If it's not a student plan, scroll down to CONTACT and press the Contact Adobe button. 
  3. Type Billing Agent followed by Enter key and wait for a human.
Nancy O'Shea— Product User, Community Expert & Moderator
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