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How do i download my app after I paid for it?

New Here ,
Jun 07, 2015 Jun 07, 2015

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I followed the steps of the email i recieved after i finished my payment but when i go to my Creative Cloud desktop and download Premiere it says ''updated''.. but i cant find the program in my PC to start using it!! HELP!

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correct answers 1 Correct answer

LEGEND , Jun 08, 2015 Jun 08, 2015

I was certain bout the issue , Premier pro application us compatible with 64 bit computers only.

Hence you are unable to launch the application .

Please refer below link:

System requirements | Adobe Premiere Pro

Only CS 4 version is compatible with 32 bit version computer.

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Adobe Employee ,
Jun 07, 2015 Jun 07, 2015

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Quetu, please find the steps mentioned in: Launch Adobe Creative Cloud apps

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LEGEND ,
Jun 07, 2015 Jun 07, 2015

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If Mac check with Applications folder .

Windows :

Check under C: > Program Files > Adobe.

If the app  is not listed under Start menu > All Programs.

Please mention whether the computer is 32 bit or 64 bit ??

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New Here ,
Jun 08, 2015 Jun 08, 2015

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Thanx for both of your answers! Atul, i cheked the steps but the problem remains... It appears as ''updated'' bue the program is not installed.

Brucgovn, I have Windows 7 working in 32 bit...  I looked for the program in the folder but is not there ..  I payed for the program, and I need to use it. :sadobe.jpg

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LEGEND ,
Jun 08, 2015 Jun 08, 2015

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I was certain bout the issue , Premier pro application us compatible with 64 bit computers only.

Hence you are unable to launch the application .

Please refer below link:

System requirements | Adobe Premiere Pro

Only CS 4 version is compatible with 32 bit version computer.

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New Here ,
Jun 08, 2015 Jun 08, 2015

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sh*t... I should have foreseen this. Thanx anyway. This is what happens to people who don't know how to manage a computer.

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LEGEND ,
Jun 08, 2015 Jun 08, 2015

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That's okay.  Only few Apps like After Effects , Premiere pro , Lightroom requires 64 bit support processor, however most of other Apps works with 32 bit computer .

You are welcome .

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