How do you get to speak or text chat with a customer service rep? I have been trying for two days and cannot find any contact phone numbers. At this point I would like a refund on the add on I have purchased that I cannot find or get to work. Thanks

New Here ,
Nov 12, 2015 Nov 12, 2015

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Does anyone know how to contact a customer service rep from Adobe? I'm looking to get a refund.
Thanks

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2015 Nov 12, 2015

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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Adobe Employee ,
Nov 12, 2015 Nov 12, 2015

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Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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New Here ,
Jan 06, 2022 Jan 06, 2022

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The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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