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How do you get to speak or text chat with a customer service rep? I have been trying for two days and cannot find any contact phone numbers. At this point I would like a refund on the add on I have purchased that I cannot find or get to work. Thanks

New Here ,
Nov 12, 2015 Nov 12, 2015

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Does anyone know how to contact a customer service rep from Adobe? I'm looking to get a refund.
Thanks

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2015 Nov 12, 2015

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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Adobe Employee ,
Nov 12, 2015 Nov 12, 2015

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Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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New Here ,
Jan 06, 2022 Jan 06, 2022

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The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

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Community Expert ,
Jan 06, 2022 Jan 06, 2022

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jan 05, 2023 Jan 05, 2023

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I need a call about service.[Personal information removed by moderator.]. Thank you

 

Susan Young Practice Manager[Personal information removed by moderator.]

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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LATEST

@Susan2781898973f0 

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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