How to reinstall lightroom on macos 13.6.3

[Douglas Jiang]

hi there,

yestoday i tried to install ligthtroom 13.0 on my macbook, but can't make it successful. i tried:

1.adobe creative cloud cleaner tool to remove lightroom,

2.install it on safe mode,

3.uninstall creative cloud then install lightroom

but none of them work, anyone can help? or any one can tell me where to find the installation temp files to clear them?

thanks!

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[Douglas Jiang]

i installed this version before and it works good, but after i updated to 13.1 , it won't work, then i try to install an older one. but can't.

[Abambo]

What is the error message?

[Douglas Jiang]

i checked the log, it stuck on: Launching AdobeDeploymentManager...

[kglad]

@Douglas Jiang 

do a clean install per my above message.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Ben M]

On my Mac when I hit roadblocks like this, I would recommend trying to setup a new user account on the computer and see if that user account runs into the same issues. I've run into a few instances over the years of user profile corruption where I eventually just moved all my files from one profile to another and then moved forward with apps from there.

[Douglas Jiang]

thanks, let me try this first