I am a member of Adobe Creative Cloud but can't get past the 'enter serial' screen

[helyar]

Yes I have read this: http://helpx.adobe.com/creative-suite/kb/serialize-creative-suite-6-trial.html

and this: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html

I am a paying member (have been for a few months) - when I try to sign in with my active Adobe ID it just brings me to enter serial screen.

I go from this:

to this:

WHAT DO I DO?

The chat support is insanely ridiculous. I'll post it here afterwards for a laugh.

[Ned Murphy]

See the following:

Creative Cloud Reverts to Trial Mode
------------------------------------

http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

[helyar]

I have installed that patch and it hasn't helped.

The info says after you've installed the patch to 'choose help > deactivate'

However, I can't select that because the program's instantly switch to the application manager...

[Jeffrey_A_Wright · Accepted solution]

Helyar if the Adobe Application Manager is having problems contacting the Adobe activation servers you can be prompted for a serial number.  Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for some common causes of this difficulty.