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I am unable to cancel my automatic renewal of my anual plan for Adobe Cloud

New Here ,
May 12, 2019 May 12, 2019

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I am tryinng to cancel the automatic renewal but the page send me to adobe shop, where I dont have the option to cancel it.  I need to cancel it because I dont want to continue with the plan.  Please help me

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correct answers 1 Correct answer

Adobe Employee , May 13, 2019 May 13, 2019

Hi Cristiany,

Sorry to hear about the inconvenience caused.

As you have initiated a request for the Adobe Cloud subscription cancellation, I assume you are referring to the individual subscriptions registered for the creative cloud?

We have looked into your account information and found that you got one individual subscription of Photoshop and another on is Photography Plan. Also, you have managed to cancel the Photography Plan as well.

So for now, there is only one active subscription for Adobe P

...

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Adobe Employee ,
May 13, 2019 May 13, 2019

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Hi Cristiany,

Sorry to hear about the inconvenience caused.

As you have initiated a request for the Adobe Cloud subscription cancellation, I assume you are referring to the individual subscriptions registered for the creative cloud?

We have looked into your account information and found that you got one individual subscription of Photoshop and another on is Photography Plan. Also, you have managed to cancel the Photography Plan as well.

So for now, there is only one active subscription for Adobe Photoshop. Are you willing to cancel that subscription too?

If yes, then you may get in touch with out Customer Care billing team via Chat/Phone. Adobe Help Center

Moving thread to the related community space- Adobe Creative Cloud

Thanks,

Akanchha

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New Here ,
Mar 30, 2023 Mar 30, 2023

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for people having trouble canceling the free trial (trouble that feels that it's intentionally designed to let your free trial run out and put you on the hook for the annual subscription), call 800-833-6687. follow the prompts and they will send you a link by text that you can use to cancel.

 

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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for others 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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