I can not install CS5.5 Production Premium

[Petersechelt]

Error

cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5

Click here for details and corrective actions related to this issue.

I checked the PC with all of the diagnostic in WIN7/64, with Malwarebit and Virus Software.

We tried with a new account, we download the software from the Adobe Server, we did all the possibilitys.

I work now since 32 hours with your "Experts" without a success. I installed 100 after 100 of Software in my life,

I had never such a disaster.

Kind regards, Peter

[Preran]

Hi Petersechelt,

I am sorry that you haven't been able to resolve your problem despite your best efforts. I will check if someone from customer support can help you. If you don't hear from us within the next 24  hours let us know.

Thanks,

Preran

[Mylenium]

We need the exact install logs. Not much point to generalized complaints.

Mylenium

[Gautham_K]

Hi,

Could you post some of the troubleshooting steps that you have performed apart from diagnostics?

This document has information on the error message you receive: Installation Errors

I recommend going through it as the document also links to troubleshooting installation using installation logs.

[Petersechelt]

Hello

After loading the installer and loading the msvcr80.dll, he ask for DVD 2 and 3 then the installation stops.

I checked the registry permissions, so far I c an see it it's ok.

I uninstalled all Adobe application, even the Acrobat Reader and Flash player of coarse.

I tried to install together with Adobe Support several times in different ways the Software. Even with a new

account. Beside of working with the DVD, we downloaded the Try Version, even this version we could not install.

We always got this error

cpsid_90243r4: Error DW020 or DW050 occurs during installation - Creative Suite 5.5, Flash CS5.5, Flash Builder 4.5

Click here for details and corrective actions related to this issue.

Thank you. kind regards, Peter

NB: I would have ready the diagnostic file, just tell me in which way I can send you that.

[Gautham_K]

Hi Peter,

This link has information on uploading the install logs for us to analyze them : Using the Adobe Support Advisor

Please respond to this post with the token number if you use the Support Advisor.

I would also recommend creating a new user account with admin privileges and installing the software into that account before you run the Adobe Support Advisor.

[Petersechelt]

Hi Goutham

token nr. 00-53822-084609032012

I did that several times see

Case Number:0183049316

I hope that helps, Peter

[Manish-Sharma]

Can you share the latest installer logs file thought pastebin.com

[Petersechelt]

Hi Manish

Error / Adobe Support Adviser

kb404622r4: Error 1401, 1402, or 1406 insufficient privileges to write to a registry key - Creative Suite 5.5

Click here for details and corrective actions related to this issue.

Kind regards, Peter

[Manish-Sharma]

have you followed the article :

http://kb2.adobe.com/cps/404/kb404622.html

[Petersechelt]

Hello Manish

I did it and a display comes with:"Registry Editor could not set owner on the key currently selected, or some of its subkeys"

Thanks, and kind regards, Peter

[Manish-Sharma]

Hello peter,

Have to tried the solution number 2 in the article mentioned andalso are you logged in as the administrator.

Check after instaliing it from the new user account.

[Petersechelt]

Hello Manish

Yes I did it without success, I always started the installation as a administrator.

Peter

[Manish-Sharma]

Hi peter,

unable the hidden admin account on win 7 then try to install the product. look on the link to know the step to unable the hidden admin account

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist...

and it will great if you can upload the latest installer log on the pastebin.com

• Navigate to the log files in one of the following folders:
  • Windows 32-bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
  • Windows 64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
  • Mac OS: /Library/Logs/Adobe/Installers/
  The log filename includes the product name and install date (CS4) or just the product name (CS3), followed by “.log.gz.” The extension .gz indicates a compressed format.
• Use a decompression utility such as WinZip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.
• Open the .log file in a text editor such as WordPad (Windows) or TextEdit (Mac OS). and upload on pastebin.com

[Petersechelt]

Hi Manish

I did it, and tried in the new Administrator account the installation, without success

see Token 0017941-112611032012 allways with"run as a Administrator"

Kind regards, Peter

[Petersechelt]

HI Manish

Whats the next step, do you have any idea's. Come with Adobe Connect and see what you can do.

Kind regards, Peter

[Petersechelt]

Hello Manish

You are still alive?

Peter

[Manish-Sharma]

hello ,

I guess I am alive ...sorry was busy hence was out of the forums.

follow these steps:

Uninstall   prerelease builds and run the installation again. If the fails, run the CS5   Cleaner Tool and remove all CS5 products. See cpsid_ 82947 for information.

[Petersechelt]

Hello Manish

Finaly I could repair the permissions system and install the Adobe package.

It runs well. I run the "windows repair" over the system and then I could adjust

the permissions.

Thanks for your advice, Peter