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I can't access my cloud files from adobe phtoshop cc 20. how can I fix it, please give a solution..

New Here ,
Jun 14, 2020 Jun 14, 2020

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During these 2 days I could not access my cloud files from Photoshop CC. I have tried to improve with Adobe Creative Cloud update, it still can't. I also tried uninstalling the Photoshop application, then reinstalling it still can't connect to the cloud file. How to fix it, please give me a solution. Thank You..

 

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Community Expert ,
Jun 14, 2020 Jun 14, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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