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I can't connect to the Creative Cloud...

Contributor ,
Jul 06, 2013 Jul 06, 2013

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It started when i tried to open Muse. I get the following screen:

muse_error070613a.JPG

So I clicked NEXT and entered my password... then this came up:

muse_error070613.JPG

So I did a restart of my computer and clicked the Creative Cloud put in my credentials and got this message:

muse_error070613c.JPG

What the heck is going on?

I started a chat session and was told I would have to wait until Monday to speak to someone in Tech support. That's not good enough, I need to get this done today.

Someone please let me know if there is anything I can do to correct this issue.

Thank you

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LEGEND ,
Jul 06, 2013 Jul 06, 2013

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Refer to this as a start:

Sign in or activation errors

Also verify your Adobe account details via the website. A simple typo or blank field can have weird effects sometimes...

Mylenium

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Contributor ,
Jul 06, 2013 Jul 06, 2013

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I am logged in to the website. I haven't mis-typed my credentials.

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Adobe Employee ,
Jul 06, 2013 Jul 06, 2013

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Drtao_wi can you please try the steps listed in "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud - http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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