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I can't install Adobe Master Collection 6

New Here ,
May 25, 2012 May 25, 2012

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I can't install Adobe Master Collection 6, It's show this message box.

25-5-2555 21-20-39.png

Then I get Adobe Support Advisor, It's analyze and show issues.

1.png

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I tried to :

- Restart computer

- See registry key, but no "InProgress" key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.

- See path \Users\[username]\AppData\Local\Adobe\ but no OOBE folder

- See System requirements of Adobe Master Collection 6, It's no problem.

   - 47.2 Gb. of available hard-disk space

   - 2 Gb. of RAM (32-bit)

   - Windows 7 SP1 (32-bit)

- Run the Adobe CS5 Cleaner Tool and remove CS3 - CS4 and CS5 - CS5.5

- See already running another installer, but it no any Adobe Installer process.

- No Windows Update installation is in progress

- I'm using account of Administrator group.

Help me please.

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LEGEND ,
May 25, 2012 May 25, 2012

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- See already running another installer, but it no any Adobe Installer process.

But did you actually terminate it/ let it finish? You really need to figure out where it's coming from and deal with it... If nothing else helps, temrinate all instances of msiexec.exe and setup.exe processes manually and try again.

Mylenium

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Adobe Employee ,
May 25, 2012 May 25, 2012

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In addition to Mylenium's suggestion the final solution on one of the identified documents Troubleshoot error messages | Bootstrapper CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html is not only asking you to verify that you have admin privelages but also to create a new local adminstrator account.

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New Here ,
May 27, 2012 May 27, 2012

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I'm finished install it.

I'm redownload Adobe Master Collection 6 Setup files

Thank you for all reply

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