I can't launch any application

[gillesb93274023]

Today when I launch an application I've a window that opens and gets stuck like this.

Yes I did a reboot.

Yes Creative Cloud and Applications are updated.

Yes I signed out of Creative Cloud, quit Creative Cloud app, relaunched it and signed again. It changes nothing...

Any idea how to fix that situation?

[jonathany82043818]

I'm having exactly the same problem right now.  

[omnia360]

Same problem here! Any help would be apreciated!
I tried everything on this page without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[bsdforever]

Yeah, I have the exact same problem here. Tried a full re-install but had no luck. Any help would be apreciated! 

[gillesb93274023]

So... After contacting the support by Chat I followed this procedure:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall everything, clean everything then I made a new install of Creative Cloud and Photoshop but the problem persists and remains the same. Always this damned Adobe window with a loader in the middle endlessly spinning... I'm desperate.

[gillesb93274023 · Accepted solution]

Problem solved!

The solution was given by the Chat Support

1) Uninstall all Adobe software from your computer
https://helpx.adobe.com/fr/creative-cloud/kb/uninstall-or-remove-creative-cloud-apps-while-offline.h...

Last uninstall the Creative Cloud Desktop Manager

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Restart your computer

Run Creative Cloud cleaner (Adobe's software), downloadable from https://helpx.adobe.com/fr/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

Restart your computer

2) Bring up Windows hidden files: http://is.gd/windows_hidden

3) Delete the following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
C:\Programmes\Common Files\Adobe\OOBE (If present)
C:\Programmes\Common Files\Adobe\AAMUpdaterInventory (If present)
C:\Users\%user%\AppData\Local\Adobe\OOBE
C:\Users\\%user%AppData\Local\Adobe\AAMUpdater\1.0

NB: if the file is in use and cannot be deleted, restart the machine in Safe Mode to delete the folders.
Go to http://support.microsoft.com/kb/929135/fr
Click on "Contents" then on "Procedure to start in Safe Mode".

4) Empty the Trash (very important)

5) Check the write permissions on the following folders:

C:\Program Files (x86)\Common Files\Adobe
C:\Users\%user%\AppData\Local\Adobe\

Right-click on these folders and go to "Properties"

At the bottom of the "General" tab, opposite "Attributes", uncheck the "Read Only" checkbox

Click "Apply"

If you are asked what to do with the sub-folders, select "Apply to all sub-folders".

Click on "Ok"

6) Login with Chrome to your account at Adobe.com, go to your applications and restart the Creative Cloud download.

[defaultx6edqt14gske]

My Program is not listed. It is Adobe Acrobat DC

[defaultx6edqt14gske]

Just refund me back. 

I will retry

Vinay

[defaultx6edqt14gske]

Listen this is not Creative Cloud

I am talking about Adobe Acrobat DC

Dont you understand English

I said Please Immediately Refund my Money and I will retry my way

[kglad]

@defaultx6edqt14gske 

who are you addressing?