Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

I can't uninstall adobe creative cloud it says "you still have creative cloud applications installed

Community Beginner ,
Nov 11, 2022 Nov 11, 2022

Hello

I looked through everything I could find this is driving me insane because nothing I have read has helped me so far. I have been trying to uninstall adobe creative cloud from an iMac and everytime I try it says "Couldn 't uninstall Creative Cloud for desktop. You still have Creative Cloud applications on your computer that require it." I have nothing from adobe creative cloud installed except camera raw I cannot figure out how to get rid of Camera Raw. I have no photoshop or anything from adobe that uses Camera Raw. I tried searching for Camera Raw in finder to uninstall that way or just drag and drop it in the trash but finder is not finding anything for "Adobe Camera Raw". 

I have included a screen shot of the alert I get when I try to delete Adobe creative cloud for desktop and a screenshot of the list of things adobe creative cloud says I have installed. How do I get rid of this? I needed to use my parents' computer to do my exams (Graphic Design Major) because mine had to go into the shop but now that mine is back I don't want to clutter up their computer with things that are useless to them.

Thanks to anyone who can help!

 Screen Shot 2022-11-11 at 11.41.43 PM.pngScreen Shot 2022-11-11 at 11.43.02 PM.png

TOPICS
Creative Cloud
3.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 11, 2022 Nov 11, 2022

Try using Creative Cloud Cleaner Tool for unistallation. See the following article

How and when to use the Creative Cloud Cleaner toolhttps://helpx.adobe.com › creative-cloud › cc-cle...

-Manan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 16, 2022 Nov 16, 2022

Thanks! I think that mostly worked but I have one question. I followed everything that article said however after I used the clean up tool I didn't want to install creative cloud I wanted to uninstall it. So since even thoguh I selected everything the clean up tool said it found to clean all I still had the creative cloud uninstaller and a few other things that say creative cloud. I used that uninstaller and I got a different alert this time. Is this alert supposed to happen?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 16, 2022 Nov 16, 2022

given your situation, that's probably expected.

 

otherwise, carefully reinstall whatever was previously installed, in order to restore the uninstallers, and then uninstall first and lastly clean.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2022 Nov 21, 2022
LATEST

don't use the cleaner until after you've correctly uninstalled.  ie, the cleaner is not a shortcut for uninstalling.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines