I cannot install Creative Cloud or download new CC applications. What is the fix?

Report · Jun 18, 2013

Report · Jun 18, 2013

Are you getting any error message ?

what is your OS details ?

Please provide more information so that we can help.

Report · Jun 18, 2013

I am on Windows 7 - 64bit.

I can not download the new Creative Cloud App from online in the Download Center.

When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.

I was able to install most of my CC applications through the Adobe Application Manager.

I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.

If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.

When I click the yellow error sign it gives me a web page with the following message:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 5 error(s)

----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------

ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612

ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_CCM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

Report · Jun 19, 2013

I am on Windows 7 - 64bit.

I can not download the new Creative Cloud App from online in the Download

Center.

When I try to by clicking on download, it opens the old Adobe Application

Manager and Creative Cloud is not there to chose to install.

I was able to install most of my CC applications through the Adobe

Application Manager.

I am unable to get Acrobat installed though. The Adobe Application Manager

will download Acrobat Pro XI and extract it, but it has a little yellow !

sign that says Installation Failed.

If we can get the new Creative Cloud app installed, maybe I can get Acrobat

Pro XI installed afterwards.

When I click the yellow error sign it gives me a web page with the

following message:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: