I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found

[COpeaceMan]

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found on this computer."  I have CS2 on my M:/ not my C:/, how do I get the Setup.exe to find it there?

[Manish-Sharma]

It would be better if you contact Adobe support.

[Gautham_K]

Hi COpeaceMan,

I presume you are trying to install an upgrade version of the software.

If the upgrade installer cannot locate a qualifying previous version, you will have an option to enter the serial number for a qualifying version. Once the installer verifies the serial number, it will proceed to install the software without the need to locate the older version on your computer.

Hope this helps.

[GrindEthic]

Having a similar issue,

I purchased an acrobat upgrade for my Mac OS 10.7.3. I have the CS4 version and now I wanted Acrobat 10. Entered the first serial number no problem, the second serial number won't allow me to register the product. Even after a reinstall of Acrobat 9 just to verify the serial number was correct. Is there a stand-alone serial number that I am unaware of? I can't find it in the CS4 Design Premium collection packaging...

Gautham K, You make it sound like it's a one or the other when entering the old serial number. On my system you have a dropdown to choose the current version you have currently installed on your machine and then the serial. The "next" button stays greyed out.

Additionally adobe "call back" and "schedule call back" pages are down on the web site currently.

[Jeffrey_A_Wright]

Brainjerky the Creative Suite 4 serial number is applicable to upgrade to another suite not a point product.  This is why the upgrade for Acrobat 10 is not accepting your Creative Suite 4 serial number.

[GrindEthic]

Great, then can I return it to get a CS5.5 upgrade or is that possible from CS4?

[Jeffrey_A_Wright]

You would want to process a refund for Acrobat 10.  Return or change Adobe orders | North America provides guidence around the refund process.