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I have a 24 digit serial number, but I'm asked for a 6 digit redeem code?

Community Beginner ,
Jan 15, 2023 Jan 15, 2023

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Hello,

I have bought Photoshop Elements from a trustworthy webshop. I got a serial number with 24 digits. But when I try to enter Elements or my online environment here on Abobe.com, I'm asked for a 6 digit redeem code. Where do I get that?

 

I hope someone can help me.

 

high regards Helma

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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you should start your pse installation file and be prompted for your serial number.

 

do you have the installation file?

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Community Beginner ,
Jan 15, 2023 Jan 15, 2023

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Hi,

I already had Elements installed on my Mac, I had a free trail month. When I try to enter Elements I'm asked for the 6 digits.Scherm­afbeelding 2022-12-31 om 10.32.23.png

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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Enter 4 numbers in each box.

6 X 4 =24

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Community Beginner ,
Jan 15, 2023 Jan 15, 2023

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Thanks!! I had to 'press here to redeem', then enter the 4 digits in each box (never would have thought of that :)) and then I got the numeric code, that I could enter. So you really helped me out. I have spend hours on this -yikes- :))

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