i have a license key bought. i put on my account, but it says to buy the software

[dorian2898]

i have the license on account. on cc says Next payment on Apr 21, 2026 Annual plan, paid monthly

You said

but it says buy now when i'm trying to open

[Anshul_Nautiyal]

Hi @dorian2898,

Thank you for reaching out. Based on your query, it appears that you are encountering a prompt to purchase a plan when trying to access your Adobe subscription. Please confirm if this is the issue you need assistance with.

Upon reviewing your account, I can see that you have both an active Enterprise plan and an individual plan associated with the Adobe ID used to post this query. The Enterprise subscription is assigned to your business profile, while the individual plan is linked to your personal profile.

Please try the following steps:

1. Sign out of the Adobe Creative Cloud desktop application.

2. When signing back in, ensure that you select your business profile instead of the personal profile.

3. Check if you still experience the same issue under the business profile.

If the issue persists under the business profile, we recommend following the troubleshooting steps outlined in this help article:
https://adobe.ly/3XYFa8d

Should the issue continue after completing those steps, please proceed with the additional steps provided in this article:
https://adobe.ly/3RPAxJS

You may also find this community discussion helpful, as it addresses a similar issue:
https://adobe.ly/4luupEH

We hope this helps resolve the issue. Please let us know if you need any further assistance.

Regards,

^AN

[dorian2898]

Hello,

Thank you, i have tried your steps but the issue still persists.

I spoke with more than 20 agents on chat, and i spoke with 4 people at the phone, they didn't find a solution for that. I don't know what to do

[Anshul_Nautiyal]

Hi @dorian2898,

Thank you for confirming that you've already tried the initial troubleshooting steps.

At this point, I recommend using the Creative Cloud Cleaner Tool, a utility designed for advanced users to clean up corrupted installations, fix problematic files, and resolve permission issues in registry keys. You can download it and follow the instructions from the link below:
https://adobe.ly/4jugVqz

Once you've run the tool, please restart your machine and try reinstalling the application.

Also, could you please confirm whether you've attempted to sign in using your business profile? If so, does the issue occur there as well? This will help us better isolate the issue.

Regards,
^AN

[dorian2898]

I think is a prooblem with my account, because, like in the screenshot, i have the problem on adobe cc web too, not jut on pc. I've tryied on mac too and i have the same error

[Anshul_Nautiyal]

Hi @dorian2898,

Thank you for confirming.

For your individual subscription, you may try updating your Adobe account email address to a new one. You can follow the steps outlined in this article:
https://adobe.ly/3Ga6R7M

After updating your email, we recommend running the Creative Cloud Cleaner Tool as mentioned earlier. Once the tool has completed its process, restart your machine, reinstall the Creative Cloud Desktop app, and try accessing your subscription again.

For your enterprise subscription, you can ask your admin to remove you from the admin console and, after reading your account, try to re-assign the license.

To locate your administrator, refer to the following guide:
https://adobe.ly/42bqNji

Your admin can use this documentation for adding and removing you from the Admin console:
https://adobe.ly/4j6dzKz

We hope this resolves the issue. Please let us know if you have any further questions.

Regards,
^AN

[dorian2898]

i have tryied all of  above, but i have the same error

[Anshul_Nautiyal]

Hi @dorian2898,

Thank you for reaching out and confirming the details.

Upon checking, it appears that you currently have an active Individual Creative Cloud All Apps plan associated with the ID you used to post this query. It seems the Enterprise plan previously linked to this ID has been removed.

To resolve the issue, could you please try the steps outlined in the following article:
Stop Creative Cloud from reverting to trial mode

If the issue persists, kindly follow the troubleshooting steps provided in these additional resources:
 Resolve license issues using Keychain (macOS) or Credential Manager (Windows)
Fix trial and license expired errors

If you continue to experience the issue even after following the above steps, you may also try updating your Adobe account email address. Instructions for updating your email are available here:
Change Adobe account email address

Please try these steps and let us know if the issue still persists. We're here to help!

Regards,
^AN

[dorian2898]

i've made it, but it's the same

[kglad]

because the adobe links are obscured it's not clear what's been recommended, but typically for this issue:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Anshul_Nautiyal]

Hi @dorian2898,

If you have already completed all the steps mentioned above, I recommend reaching out to our support team for further assistance. Additionally, I am moving your query to a different community forum where experts can provide more targeted support regarding your Individual Creative Cloud All Apps plan subscription issue.

Regards,
^AN