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I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id

New Here ,
Nov 29, 2011 Nov 29, 2011

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how cab I find my registration id... I have the cd and the booklet, but not the original case... is it viewable in the old machine?

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2011 Nov 30, 2011

Unfortunately without the proof of purchase we will be unable to generate a new serial number for you.  If you have registred your copy it will be available through Adobe.com.  You can locate your serial number by logging into your account at https://www.adobe.com/account.html.

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Adobe Employee ,
Nov 29, 2011 Nov 29, 2011

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It is not viewable on your old computer.  We may be able to get you a replacement serial number.  Do you still have your proof of purchase for Photoshop Elements 5?

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New Here ,
Nov 30, 2011 Nov 30, 2011

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Jeff, Thanks for the reply. I don't have proof of purchase.. all I kept was the two cd's and the instruction book.I bought it in June of 2008, and don't think I have bank records that far back.I was hoping I could get the information from my installed copy.. there a long number on the bottom rightwhen I open it, but that didn't work and a number etched on the back of the cd... but it too didn't work....

Date: Tue, 29 Nov 2011 17:55:13 -0700

From: forums@adobe.com

To: blake.dick@hotmail.com

Subject: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id

Re: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id

created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

It is not viewable on your old computer. We may be able to get you a replacement serial number. Do you still have your proof of purchase for Photoshop Elements 5?

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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Adobe Employee ,
Nov 30, 2011 Nov 30, 2011

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Unfortunately without the proof of purchase we will be unable to generate a new serial number for you.  If you have registred your copy it will be available through Adobe.com.  You can locate your serial number by logging into your account at https://www.adobe.com/account.html.

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New Here ,
Nov 30, 2011 Nov 30, 2011

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Jeff,

I'm checking the website. thanks again.

A newer copy might be good for me.

Date: Wed, 30 Nov 2011 12:04:23 -0700

From: forums@adobe.com

To: blake.dick@hotmail.com

Subject: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id

Re: I have a new computer am trying to install photoshop elements 5.0 on the new machine need reg-id created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Unfortunately without the proof of purchase we will be unable to generate a new serial number for you. If you have registred your copy it will be available through Adobe.com. You can locate your serial number by logging into your account at https://www.adobe.com/account.html.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

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