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I have Creative Suite Design and web premium 6 -with a serial number. I have reinstalled my computer

New Here ,
Feb 23, 2014 Feb 23, 2014

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I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."

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correct answers 1 Correct answer

LEGEND , Feb 24, 2014 Feb 24, 2014

It appears that you need to select the product that you upgraded from.

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LEGEND ,
Feb 24, 2014 Feb 24, 2014

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Pia Stender wrote:

"the serial you provided is valid, but a qualifying produkt could not be found on this computer."

This means that you have an upgrade, not the full product.  Does it ask for a qualifying serial number?

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New Here ,
Feb 24, 2014 Feb 24, 2014

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Pat

thank you for replying.

Yes - I have upgraded to cs6  / Creative Suite Design and web premium

It directs me to this page - Choose the product you own -

The Design web 6 is not in the provided list - SO do I have to install the earlier version first?

Serial number upgrade.jpg

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LEGEND ,
Feb 24, 2014 Feb 24, 2014

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It appears that you need to select the product that you upgraded from.

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New Here ,
Feb 24, 2014 Feb 24, 2014

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YES it worked! Thank you - now it is registered again.

Thank you very much

best Pia Stender

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