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I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."
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It appears that you need to select the product that you upgraded from.
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Pia Stender wrote:
"the serial you provided is valid, but a qualifying produkt could not be found on this computer."
This means that you have an upgrade, not the full product. Does it ask for a qualifying serial number?
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Pat
thank you for replying.
Yes - I have upgraded to cs6 / Creative Suite Design and web premium
It directs me to this page - Choose the product you own -
The Design web 6 is not in the provided list - SO do I have to install the earlier version first?
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It appears that you need to select the product that you upgraded from.
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YES it worked! Thank you - now it is registered again.
Thank you very much
best Pia Stender