I just placed an order and i have a mac computer. The download i received was Widows...how can I get the correct download after I already paid??

[leenah18732312]

I need to know how I can get the correct download for My Mac Computer?

[John T Smith]

What program?

To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

[leenah18732312]

‌eelements 14

[deto_ws]

what kind product your purchased?

[leenah18732312]

‌elements 14

[leenah18732312]

‌i called the customer service they sent me back to this and gave me a ticket notification number. 218400325

[John T Smith]

Did you click the link I provided?

When you order, you do have to SELECT which version you want, not just accept the default

[leenah18732312]

‌i did change the platform  But i don't think It actually clicked when I did it. 😕 obviouslysince I received the Windows version.

I Have to send Adobe my serial numbers and they will be sending me the Mac version.

Thank you!

[Ned Murphy · Accepted solution]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Get chat help with orders, refunds, and exchanges (non-CC)

http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )