I'm a CC member, how can I troubleshoot reinstalling my CC & apps on my second computer?

[k_r_s]

I am a CC member trying to install CC on my second computer, but the CC menu stays blank. I had tried migrating my Adobe CC & apps over to my new laptop, but was prompted to re-download when I tried to open the apps. I was able to re-download CC, and the icon reappeared in the top menu bar so I thought it was installed successfully.  However, when I tried to add Photoshop and the other apps I use, they do not appear in the CC drop-down menu, and I am still unable to access them.  They act like they are starting up, but then I am prompted to go "Get Application Manager" again. 

Do I need to uninstall everything using the uninstallers for each app and start over?

Thanks for any advice!

[Sheena Kaul]

Hi k_r_s,

Please refer to the help document:

Creative Cloud Help | Install, update, or uninstall apps

Hope this helps!

Regards,

Sheena

[k_r_s · Accepted solution]

Thanks, Sheena, but I used those already and that was why I posted-- they didn't solve the problem.  I ended up going through the Adobe chat support (very nice) and having to delete a bunch of stuff from my libraries, then use a cleaner, then re-install from scratch.  The usual unistalls weren't working, but starting over did!