I'm Adrian from the Netherlands I have an account for Acrobat DC and decided to go for CCloud. I took an subscription for CCloud (on a new emailaddress) and stopped the Acrobat account (other emailaddress).
Till now I cann't use the CCLoud because this is constantly redericted to my Acorbat DC account (so stopping that one doesn't work) Everytime I can use only trial version and be pushed to buy a licence I already did.
Perhaps I'm a stupid Dutchman, but paying $70 a moth and not be able to use my subscription is not acceptable.
If the solution offered by kglad doen't work, please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid Creative Cloud ID and password.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media