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I need help cancelling my subscription.

New Here ,
Jan 13, 2017 Jan 13, 2017

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For the last year I have been on the CC Photography plan. I no longer need the subscription but when I go to cancel it tells me that I will be charged a cancellation fee.  The plan just renewed last week on the 6th.

It would have been nice if there was some sort of email that notified me that this was going to happen.  Or even a link that you were required to click on to renew it.  It doesn't seem right for it to automatically lock you in every year without notification.

I tried using the chat support but all they offered to do was give me three free months.  While this is generous, I would like to be out of subscription all together.

Surely this can be done, being that I am only a week into the new subscription.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2017 Jan 16, 2017

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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Community Expert ,
Jan 13, 2017 Jan 13, 2017

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only adobe staff can help you and it sounds like they tried.  i forwarded your request for help to other staff members, but i'm not sure they can do anything additional.

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Adobe Employee ,
Jan 16, 2017 Jan 16, 2017

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Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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  • I do not want three more months. I want to cancel today.

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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