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I want to install on D Drive, Creative Cloud wants to install on E drive

New Here ,
May 23, 2024 May 23, 2024

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I've set Preferences -> Apps -> Installing -> Install Location to D:/Adobe but it's trying to install in E:/Adobe which is on a small partition on an external HDD. Submitting this as a bug because there is no way this is user error. I even tried unplugging the drive, but now it thinks it's a network location.

Exit Code: 189
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 9 warnings(s) 

FATAL: Total size required for installation is '11178834524' bytes, but only '1429504' bytes are available on the installation drive E:\
FATAL: Error occurred in install product workflow with error code 189 error message 11178834524#@#1429504
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

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correct answers 1 Correct answer

Community Expert , Jun 10, 2024 Jun 10, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then re

...

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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New Here ,
Jun 13, 2024 Jun 13, 2024

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I was able to install it after using the cleaner tool. This makes sense because I didn't properly uninstall the app before I changed my drives around (rookie move, I know) so the CC app must have partially thought Photoshop was installed, making it think it was supposed to install on the drive it thought the app was located in, which doesn't exist.

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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good to hear.

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Hi @PAWN_EDM,

Error 189 suggests there is insufficient disk space. Have you tried rebooting your system before testing the installation process. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error189

Having said that, we always advice installing Adobe apps on C: drive.

 

Let us know if you have any questions.

Regards,

Shivangi

 

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