Ich kann Photoshop nicht mehr starten

[Silvia22471362aqmk]

Hallo,

seit Jahren verwende ich Photoshop und Lightroom für 11,89 monatlich im Abo. Beides kann ich nicht mehr starten, sondern werde aufgefordert, eine Testversion runterzuladen.

[Silvia22471362aqmk]

Außerdem kann ich meine primäre Emaildresse, welche nicht die richtige ist, nicht ändern.

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

For email Log-in to your Adobe account and click this link https://account.adobe.com/

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730