• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator requires a serial number

Community Beginner ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

Hi dear

I hope you are fine and everything goes well with you.

For more than a month, I have been trying to install Illustrator in my Adobe Applications Manager on my new laptop instead of the old one, which was old, heavy, and so bad for graphic design.

Be informed, please, that I installed the applications I needed, but when I installed the Illustrator application as a 7-day trial, it didn't work. It only requires a serial number and sometimes says, {Your country doesn't support this purchase.

Best wishes

Huda Hashim

 

Huda5C77_0-1704647992063.png

TOPICS
Feature request

Views

864

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

Exactly how did you install what?

 

Here's how to install: https://helpx.adobe.com/download-install/kb/install-app.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

are you installing an old version of illustrator?

 

do you have a current subscription?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

hi dear,

as I have an old free membership in Adobe and as a contributor designer.

Please be informed that I have replaced a new laptop instead of the old one that was unusable for graphic design.

I have downloaded the Creative Cloud with my previous ID and 4 applications, but when I downloaded Illustrator, I couldn't run it; it requires a serial number or says { it works on this device}.

huda Hashim

A contributor designer

Yemen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

If you have trouble with managing what's assigned in your account please contact https://helpx.adobe.com/contact.html 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

What plan do you see when you log onto your account on the web https://account.adobe.com/plans

If you see the plan listed and still it shows as a trial on your computer then you can check out the following article

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

LATEST

For the serial number issue you can follow the instructions given in the article linked below

https://helpx.adobe.com/download-install/kb/troubleshoot-creative-cloud-serial-number.html

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines