Impossible d'installer Premiere Pro

[CJ Visuals]

Hi everyone,

I cracked Pemiere Pro 5 years ago when I was just an amateur videographer and now that I'm going professional, I took out a subscription to it.
Unfortunately I don't know why and I can't find the answer anywhere, but it is impossible for me to uninstall the old software (Version 2019), nor to download the latest version which was sent to me after taking out the subscription .
I feel super bothered because I have clients waiting for their video, and I also find myself paying a subscription from which I get no benefit.
It's the same with my 2019 version of After Effects which refuses to uninstall...
I hope someone has a solution to this problem because I'm going in circles and time is running out T-T

THANKS !

[Kevin-Monahan]

Hello @Thierry L.,

Thanks so much for your message. Welcome to the forums and Adobe Genuine Software. I'm Kevin from support, one of the mods here. I recommend contacting our specialists via chat. Here are the directions: FAQ: How do I contact Adobe Support? Be sure to ask the live agent for the "video queue." Please return to this discussion and let us know if they can solve it for you. I'll move your report to the "Download and Install" forum for troubleshooting.

I hope our specialists can help you soon. Sorry for the problem. Take care!

Thank you!
Kevin

[kglad]

you should reformat any computer with cracked software.

[Shivangi_Gupta]

Hi @CJ Visuals,

I understand how important it is to get this sorted out quickly. Let’s see what we can do to fix the problem. Do you get any particular error code?

Please share more details. 

Thanks,

Shivangi