incapacité de télécharger Adobe Audition

[Noumlir]

Salut, afin de télécharger Audition, Adope creative cloud me demande de mettre mon mot de passe Admin? Est-ce le même mot de passe que celui associé à mon compte Adobe? Et, est ce que l'admin correspond à mon email associé à mon compte Adobe? Malgré que je rentre mon email et mon mot de passe de mon compte Adobe correctement, Adobe cloud creative m'indique que les informations sont incorrectes? Je ne comprend pas pourquoi je suis incapable de me connecter?

Merci de m'aider à résoudre ce problème 🙂

[Moved to a more appropriate forum - Mod]

[kglad]

is it creative cloud or are you on a mac and it's a mac prompt?

if you're not sure, copy and paste into a reply here a screenshot of the prompt.

if from adobe, it's your adobe id's password.  the same one you would need to view your account here, https://account.adobe.com

p.s. there's no email address you can use to access adobe, but your admin (if you have a teams, enterprise or education subscription) is not an adobe addressee.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Ben M]

If you are being asked for an admin password during the installation process (download/install), that is likely a restriction on your local computer and not Adobe. Even with Enterprise licenses, you would distribute packages, but the Adobe account password wouldn't be during the download/install of the app on the end user's computer as far as I am aware. If your computer is restricted from installing and you are not the system admin (ie: computer from your employer), you will need an admin to assist with the installation and provide the necessary credentials.

[Shivangi_Gupta · Accepted solution]

Hi Noumlir,

We appreciate you reaching out. I can see that you are using the trial for Adobe Audition. In addition to the suggestions shared by the experts above, have you considered using a different browser for downloading Adobe Audition?

Let me know.

 ^SG