Indesign 5.5 contact support send me a link to download program. While installing my DVD serial number is not valid. Help!

[loum7]

Hi,

I have the cs5.5 Premium creative suite. In-Design have a problem I only get the coloured wheel turning and turning. Unistalled and reinstalled several time. Finally contacted Adobe Customer service and send me a link to download InDesign 5.5 . Whwn prompt to enter serial number it says it is invalid. any help would be appreciated.Customer Service told me they are not Help Desk!

Thanks

[Atul_Saini]

Hi loum7,

Please refer the below mentioned links

Error "The serial number is not valid for this product" | Creative Suite

Sign in, activation, or connection errors | CS5.5 and later

Thanks,

Atul Saini

[loum7]

Hi,

Not very helpful it didn't worked

L.

Sent from my mini me iPad

[Atul_Saini]

Hi loum7,

Kindly provide your serial number via PM, so that we can check the details around it and help you further.

Thanks,

Atul Saini

[loum7]

Ithanks I will tomorrow

Kind regards

L.

Sent from my Awesome

iPhone

[loum7]

Hello again,Sorry about the delay  providing the serial number I was away on little vacation.I've purchased the Creative Suite 5.5 on DVD and here's the serial number:

Once I've downloaded the InDesign program provided by Adobe I've entered that serial number but didn't work.

RegardsLouise

[Atul_Saini]

Thanks for providing the info.

I have removed your serial number information from your post as it is a critical information.

Going forward I would really appreciate if you share such information via PM(Private Message).

I have checked the details about the serial number it is for Mac OS, please verify the OS on which your are trying to install it.

Please try to download the CS 5.5 from the below mentioned link and install it.

Download CS5.5 products

Thanks,

Atul Saini

[loum7]

Thank you

I didńt know what PM stands for...

I will download and see how it goes and keep you posted

Thanks

Louise

Sent from my Awesome

iPhone

[Atul_Saini]

HI loum7,

Thanks for the update on the issue, I would like to know if the software is successfully activated with the serial number or not?

As you mentioned that it is crashing, I would like to get the exact error message so that we can try to help you further with the same.

Kindly provide the below mentioned information.

• OS version
• Screenshot

You can also try the below mentioned document.

Link:  Troubleshoot damaged InDesign documents

Thanks,

Atul Saini