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InDesign Install error

New Here ,
Apr 22, 2024 Apr 22, 2024

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I'm having issues installing InDesign on my Surface Pro X laptop. I have Creative Cloud downloaded and access to these apps through my school but is giving me an error when trying to download most Adobe apps. The website states these apps are compatible with my laptop and I have more than enough storage. Below I will insert some screenshots of the error message and account. Screenshot 2024-04-17 003604.pngScreenshot 2024-04-17 003722.pngScreenshot 2024-04-17 003800.pngScreenshot 2024-04-22 151831.png

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Creative Cloud , Installation

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correct answers 1 Correct answer

Adobe Employee , Apr 23, 2024 Apr 23, 2024

@Maggie36788461es0l Kindly check the processor architecture of your device. If it is ARM, there are a few CC apps that are supported on the machine: https://helpx.adobe.com/download-install/kb/arm-processors.html

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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@Maggie36788461es0l Kindly check the processor architecture of your device. If it is ARM, there are a few CC apps that are supported on the machine: https://helpx.adobe.com/download-install/kb/arm-processors.html

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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what are you computer specs?  (did you check, https://helpx.adobe.com/creative-cloud/system-requirements.html)

 

how much space is available on your os system drive?  (and how much on your install drive, if that's not the os drive?)

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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Surface Pro X laptops only shipped with ARM processors (SQ1/SQ2) and InDesign is not supported on that architecture at the moment: https://helpx.adobe.com/indesign/system-requirements.html . 

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hi @Maggie36788461es0l,

We're chiming in to see if you have any additional questions.

Let us know.

Regards,

Shivangi 

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LEGEND ,
Apr 24, 2024 Apr 24, 2024

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