Infinite Loop attempting to update Creative Cloud

[gnurotic]

I'm on an Apple Silicon Macbook Pro running Sequoia 15.5.

In my system menubar (top of screen) the icon for Creative Cloud shows a blue dot, which has always indicated an update is available. I open CC and a blue notice pops up at the bottom of its window indicating "a new version of Creative Cloud is available -- update".  I click on update and wait about 60 seconds until the Creative Cloud Core Services popup appears asking me for my password. I enter my password and then the blue notice to update again appears in the CC window. I again click update and the whole process just repeats, and repeats, and repeats, and repeats, never updating the app.

What is going on and how to fix?

[Shivangi_Gupta]

Hi @gnurotic,

Could you try the steps listed in this article? https://adobe.ly/44cv07b

Let us know if it helps.

^Shivangi

[gnurotic]

I don't see any "Login tab" and I have multiple instances of Adobe App Info -- see screenshot below.  What do I do now???

[Anshul_Nautiyal · Accepted solution]

Hi @gnurotic,

Thank you for sharing the screenshot. Based on the details, both Adobe App Info and Adobe User Info are present in your Keychain, which indicates that the application setup appears to be intact.

To resolve the update loop issue, please follow these steps:

1. Grant full disk access by navigating to System Settings > Privacy & Security > Full Disk Access. Click the plus button to add Creative Cloud from the Applications > Adobe Creative Cloud folder. Ensure the toggle is enabled and enter your Mac password if prompted.

2. Enable Adobe services in login items. Go to System Settings > General > Login Items. Under the open at login section, add Creative Cloud and any other Adobe apps you use. In the allow in background section, confirm that Adobe services are enabled.

3. Reset the hosts file by following the instructions provided in this document: https://adobe.ly/45lWbxr

4. If the issue continues, we recommend using the Creative Cloud Cleaner Tool for a clean reinstall. Follow the guidance outlined here: https://adobe.ly/3HERW6r

Let us know if you need further assistance after trying these steps..

Regards,
^AN

[gnurotic]

thank you so much.  this worked.

[Shivangi_Gupta]

Thanks for keeping the thread updated. We're glad it helped you. 

Give us a shout if you get any other issues.

Cheers,
Shivangi