Initializing doesn't start

[sallak34126714]

Hey guys! I'm desperate here, could you help me?

I'm downloading the Creative Cloud for my Mac OS X El Capitan, but the downloading never continues after I click the "Double click to install"! It shows how it's "Initializing installing".

It just gets stuck and I'm forced to restart the computer.

I found a similar case. It's the exact same problem that I have, but the solution is for Windows and I can't follow it..

Earlier case:

"I've recently built a new computer (running Windows 10) and I'm trying to install Creative Cloud and Adobe Premiere on it. I downloaded the CreativeCloudSet-Up file from the Adobe CC Apps site and ran it. It hangs right at the start where the progress bar only has a sliver of progress and it says "initializing installer". The bar never moves and it doesn't give me an error message. If I click cancel, the program stops responding ('Not Responding' message in Windows) and I am unable to end the task in Task Manager.

This is a new computer which has no previous install of any Adobe products. It doesn't even have Flash installed.

I have tried running the CC Cleaner Tool from Adobe. I've tried installing the Adobe Application Manager (this also hangs on Updating Adobe Application Manager). Both methods yielded no results.

I'm out of options here. Anyone have a solution?"

My problem picture: It get's stuck in here.

Please help, I have to work today with InDesign!

[kglad · Accepted solution]

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html