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Install and payment

New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi, I installed Ps and Ai as 7 days free after that I change my mind (because the price) but I don't know how to cancel my first plan and buy all apps by one . 

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Creative Cloud , Installation , New user

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correct answers 2 Correct answers

Community Expert , Dec 04, 2022 Dec 04, 2022

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Community Expert , Dec 04, 2022 Dec 04, 2022



if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p

...

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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