Install CS5 on Mavericks

[Mousie44]

Can someone please help me with installing CS5 on Mavericks? Since Adobe will not help...

Ever since did the OSX Mavericks update on my laptop, I have had issues with my Creative Suite 5. I personally feel I should still be able to use this software. After issues of getting it uninstalled, I can now not reinstall it.

I have read up on this to make sure it should still work and on the Adobe site it does state this: Adobe Photoshop CS5, CS4, and CS3 were also tested with Mac OS X Mavericks and there are currently no known major issues.

Please help! Thank you!

[kglad]

what error message do you see when installing?

[Mousie44]

"Installer failed to initialize. Please download Adobe Support Adviser to detect the problem."

All that does is send me to the support section on Adobe.com.

[kglad]

check your install logs for a non-generic error, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

[Mousie44]

I'm assuming the fact that I don't have the "Installers" folder is the problem. Following step one, I get as far as the Adobe folder and there is no "Installer" folder in there.

• Mac OS: /Library/Logs/Adobe/Installers/

What next?

[kglad]

you may be out of luck.

you can try cleaning first and then installing -  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

but if you get the same error and nothing specific, there's no way (that i know) to find the problem, [CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

[Mousie44]

Ok, thank you so much for your help and your time.

Unfortunately, I have already done the cleaner tool and it's still not working.

Thanks again!

[kglad]

i don't know of any way to provide further help unless you can find those installation logs or there's a specific error.

[Mousie44]

Ok, thank you. If I come across a specific error, I will post it here.

[kglad]

sounds good.

[Jeffrey_A_Wright]

Mousie44 if you do not have installation logs then you may have a PDApp.log file.  You can find information on how to locate the PDApp.log in the document offered by Kglad in message #3.

[Mousie44]

Yes, I found that. But then it tells me to search for the ones that say "error" but none of them do.

[Jeffrey_A_Wright]

Mouise44 the word error will be contained within the log file.

[Mousie44]

kglad and Jeff A Wright,

I checked the logs and found this as the most recent:

Wed Oct 15 08:03:09 2014

[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.

I don't understand what I am supposed to do next. Can you help anymore?

Thanks again!

[Jeffrey_A_Wright]

Possibly Mousie44 can you post the surrounding lines from the log file so I can see additional context?  10 lines on either side of the error should be enough.

[Mousie44]

Jeff

Here is some more of the log:

Wed Oct 15 08:03:09 2014	[WARN] PIM - RemoveQuarantineInfo from File /Users/melindawendel/Applications/Adobe/OOBE/PDApp/install.sig .
Wed Oct 15 08:03:09 2014	[INFO] PIM - Not installing Growl as it is already installed in the Sytem at /Library/PreferencePanes/Growl.prefPane.
Wed Oct 15 08:03:09 2014	[INFO] PIM - Detected Grwl on the machine returning PIM_STATUS_GROWL_ALREADY_INSTALLED.
Wed Oct 15 08:03:13 2014	[INFO] PIM - PIMSqlite closeDB status 0
Wed Oct 15 08:03:13 2014	[INFO] PIM - FREE PIM Instance ...
Wed Oct 15 08:03:03 2014	[INFO] Setup - Build Version - 1.0.175.0
Wed Oct 15 08:03:03 2014	[INFO] Setup - Logging Level verbosity Set  to 4
Wed Oct 15 08:03:03 2014	[INFO] Setup - TimeLog: Bootstrapper Start
Wed Oct 15 08:03:03 2014	[INFO] Setup - TimeLog: Start initial checks
Wed Oct 15 08:03:03 2014	[INFO] Setup - Launch Path set to /Volumes/Adobe CS5 Master Collection/Adobe CS5 Master Collection
Wed Oct 15 08:03:03 2014	[INFO] Setup - Found 3 packages in setup manifest
Wed Oct 15 08:03:03 2014	[INFO] Setup - Latest Build already installed in ACF.
Wed Oct 15 08:03:03 2014	[INFO] Setup - TimeLog: End initial checks
Wed Oct 15 08:03:03 2014	[INFO] Setup - TimeLog: Begin Installing
Wed Oct 15 08:03:09 2014	[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.
Wed Oct 15 08:03:13 2014	[INFO] Setup - Exiting Installer with Code: 0

Thanks.

[Jeffrey_A_Wright]

Thank you Mousie44 I would concur with Kglad's assessment.  Please try utilizing a fresh copy of the installation files.

If you continue to experience difficulties the most recent installation attempt will be appended to the bottom of the existing log files.

[Mousie44]

Thank you Jeff and kglad. Unfortunately that didn't work either.

[kglad]

are you using a cd with the installation files?

[Mousie44]

I'm using the software disks I was given when I bought the program. I have also tried the download from the Adobe site as well. Neither work.

[kglad]

did you copy the contents of all the disks to a desktop folder and install by clicking setup in that desktop folder?

[kglad]

according to this, Installation, launch log errors | CS5, CS5.5, CS6, CCM

your installer is corrupt.

if you're using a cd, create a desktop directory and copy your cd(s) contents to that directory.  click the setup file in that desktop directory.

if you're not using a cd or the above fails, re-download the installation files being careful to check the file size to ensure you have an uncorrupted download.

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