install fails at 42%

[cjoss2001]

I've subscribed and installed Creative Cloud on my windows7, to try Edge Animate CC, I click "install" on the Creative Cloud list of available adobe programs to test or install, the install stops at 42% with an error message, asking me to restart, which I do, and same thing happens over and over again.
help welcome, thanks

[avid_body16B8]

Are you on a server?

[heathrowe]

Also check to see if you have Firewall application running. If so disable it for 10/15 minutes, then reinstall while it is disabled.

Darrell

[cjoss2001]

not on a server, I'll try with firewall off.
the error is Exit Code: 15 - Media DB Sync failed

[cjoss2001]

same thing,
I've tried the CS cleaner tool, but as edge animate is not installed there's nothing to "clean".
I give up, I tried yesterday for hours.
Thanks for your suggestion though!

[avid_body16B8]

Check out other install threads on this forum. You may find your solution there.

[cjoss2001]

I did that before coming here, and tried different methods, still the same, I can't afford more time on this, thx

[Jeffrey_A_Wright]

Cjoss2001 have you confirmed that you do not have an entry for Edge Animate in the Programs & Features control panel?

[cjoss2001]

sorry I don't understand Jeff, "have I confirmed ?"
the install fails so it's not listed anywhere

[Jeffrey_A_Wright]

Cjoss2001 the common cause for Edge related installation concerns is if the applications were manually removed.  If you have checked Programs & Features and it is no longer listed then we will need additional information.

I would recommend for the next step that you review the installation log files for error messages.  For information on how to locate and interpret the installation log files please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  Please feel free to post any specific errors you discover in the installation logs.

[elainecc]

Moving to the Creative Cloud forum from the Edge Animate forum.