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Install photoshop elements 13 & premiere elements 13

New Here ,
Jan 08, 2016 Jan 08, 2016

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hi

I have both photoshop elements 13 & premiere elements 13 double pake on both my desktop and laptop computers.

My laptop has crashed and aren't  able to fix it so I tried to install first photoshop elements on my other laptop to replace the crashed laptop and I'm not able to because the license won't let me install on another computer. Am I able to use my serial number to install on my other laptop computer? I am now using Windows 10.

thanks

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correct answers 1 Correct answer

Adobe Employee , Jan 08, 2016 Jan 08, 2016

Hi Rod15,

We have checked your account, however, we were unable to find any serial number registered under it. Please share the serial number in a Private Message so that we can try to assist you appropriately.

Awaiting your response.

Atul Saini

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Adobe Employee ,
Jan 08, 2016 Jan 08, 2016

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Moving this to correct Forum : Downloading, Installing, Setting Up

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Adobe Employee ,
Jan 08, 2016 Jan 08, 2016

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Hi Rod15,

We have checked your account, however, we were unable to find any serial number registered under it. Please share the serial number in a Private Message so that we can try to assist you appropriately.

Awaiting your response.

Atul Saini

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Adobe Employee ,
Jan 11, 2016 Jan 11, 2016

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Hi Rod15,

Thank you for sharing the details, we have checked the serial number that you have provided, we are able to locate and fix one of them(Photoshop Elements), however, another (Premiere Elements) serial number appears invalid, kindly check that serial number and share the details again

~Atul_Saini

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