Install Previous Version opition is missing

Hi,

I understand that you are not getting the Previous version tab in your CC Desktop app.

I would like to inform you that the reason for this issue is that your account activation is not done properly and which is only causing to give you Buy Now or Try option for few apps.

Please perform the below steps in your machine and then you should get the Previous Version option.

MAC:

1) Sign out of your Creative Cloud Desktop app

2) Navigate to /library/application support/Adobe/SLcache > Rename it to SLcache.old

3) At the same location, Rename SLstore to SLstore.old

4) Launch and sign in to your CC Desktop app and check for the previous version

Windows:

1) Sign out of your CC Desktop app.

2) Navigate to C:\Program Files (x86)\Common Files\Adobe > Rename SLcache to SLcache.old

3) Navigate to C:\ProgramData\Adobe > Rename SLstore to SLstore.old

4) Launch and sign in to your CC Desktop app and check for the previous version.

Please reply if any further assistance is required. Also let us know if this helps you. Thanks!

Regards

Himanshu Gupta

joshuab996716 wrote: The image below is showing what I don't have.

Can you post a screenshot from your computer showing what you do see instead?