Installation Error -403 on Creative Cloud Photoshop CS6 install

[jonthomason]

Mac OS X 10.8.2, Retina MacBook Pro, 16GB RAM

Greetings, and hoping for a hand here (already on hold for an hour and a half waiting for a tech from Adobe to become free...wow, there must be lots of similar problems...).

Just started a Creative Cloud subscription. I already owned some CS6 applications, most notably Photoshop. I installed the AAM and downloaded some of the apps missing from my catalog. Cool! But I noticed that Photoshop was not Photoshop Extended. Some searches led me to believe that I needed to deactivate my purchased version and uninstall it (which I did with Adobe's uninstaller). AAM then reported that Photoshop was no longer installed, so I clicked to install. It downloaded and immediately at the end of installation, it gave me the following: Installation Failed. Download error. Press retry to try again or contact customer support. (403).

Note that I've installed three other CS6 applications successfully on the same network setup with no issues. I've also run the Adobe Creative Suite Cleaner Tool, but it doesn't see Photoshop at all remaining on the machine. I see no remnants of it when I manually inspect things.

Repeated downloads of Photoshop do nothing different. Always error 403. DLM_Native.log has nothing at all useful. Here is everything time stamped from this particular installation attempt:

01/28/13 19:15:11:887 | [INFO] | CDFF7D65-5034-4576-A4AE-E6D145330E9E |  |  |  |  |  | 257138 | The value of ETAG for the file is "458dee0aea908cbf2ee8fe75028223ed:1335651561"

01/28/13 19:15:13:031 | [INFO] | CDFF7D65-5034-4576-A4AE-E6D145330E9E |  |  |  |  |  | 257346 | The value of ETAG for the file is "1219c9a82eb11f915a5db2a227e99e94:1335651561"

01/28/13 19:15:14:111 | [INFO] | CDFF7D65-5034-4576-A4AE-E6D145330E9E |  |  |  |  |  | 257346 | The value of ETAG for the file is "5e1223af0bed85f1384f80f014a3267f:1335585814"

01/28/13 19:16:13:425 | [WARN] | CDFF7D65-5034-4576-A4AE-E6D145330E9E |  |  |  |  |  | 257631 | Some Error has come during download operation with Error type - -40, and Error Code - 403

Anyone have any ideas? I have searched extensively and haven't seen anyone with this situation. Maybe Adobe rolled this out a little before it was ready? The hold times on the phone seem to indicate this...

[jonthomason · Accepted solution]

OK, I figured it out. It was the firewall at work. Installed correctly on the first try at home. What is strange here is that other applications installed just fine. It appears that Photoshop does some extra validation online that the other apps don't do. So, if you see this error, know that one cause of it can be firewall issues.