Installation Errors 146

[jeremyc71812659]

Having trouble installing it. The error message is:

Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAnimate15.2-mul', version:15.2.0.69

FATAL: Error occurred in install of package (Name: AdobeAnimate15.2-mul Version: 15.2.0.69). Error code: '146'

WARN: Failed to move directory 'C:\adobeTemp\ETR6674.tmp\1\mul\AppFiles' to 'C:\Program Files\Adobe\Adobe Animate CC 2015.2'

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And then it started installing Media Encoder CC and failed at that too with the same error message.

[Mohanaraj]

Hi,

Can you please share a log file using Adobe Creative Cloud Log Collector Tool for us to investigate this?

Thanks!

Mohan

[johnbas]

How do I send the log file. 

[Mohanaraj]

You can use any file sharing utility like dropbox. If you dont want to share your files in public you can PM me the link.

Thanks!

Mohan

[johnbas]

Thanks, I was actually able to download Photoshop by just turning up my avast antivirus for a bit.

John

Sent from my iPhone

[fgvalle]

Did anyone figure out a solution to this that doesn't require you disabling your antivirus? (i have none installed at the moment).

[Preran]

Moved this post to a more appropriate forum. The experts here should be able to help.

[Bani Verma · Accepted solution]

Hi Fgvalle,

For details on how to resolve Error Code 146 see Resolve Error Code 146 encountered while installing Creative Cloud desktop apps... . 

You are welcome to update this discussion if you have any questions regarding the steps listed in the document.