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If you're encountering an error when installing, try this article.
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html
Enter the error number you're receiving in the box or select it from the list, and it will provide common solutions to resolve most errors.
Another helpful article that covers some initial network troubleshooting is this article:
https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html
If you're unable to resolve your issue on your own, you can contact Adobe support here:
https://helpx.adobe.com/contact.html