installation et accès à creative cloud

[Rossana348001167j3m]

J'ai acheté première pro mais je ne peux pas l'installer sur mon mac car je n'arrive pas à acceder à mon compte adobe creative cloud.

[Kanikas]

Hi there,

We're here to help you. Kindly help us understand more about your issue. What error message do you when you access your account? Are you able to downlaod the app? If you have downloaded, were you able to login?

Feel free to update the thread for any other questions. 

Thanks

Kanika

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html