Installation Failed: Administrator Privileges are required to install

Report · Jun 10, 2017

I let my CC license lapse for a while (probably 6 months?). Reactivated it, but I can't see apps.

I then tried to uninstall everything (uninstall/reinstall for a clean slate), and it says I have supporting apps that require it.

I read forum, and tried Admin Rights. I load up CC using Admin Rights (right click the shortcut to reveal that option), but there is no difference. See image below.

Windows firewall is turned off just in case.

Other issues seem to be Mac Based, but I'm running Windows 7.

Any ideas?

Report · Jun 10, 2017

What is sometimes needed...

Sign out of your account... Uninstall... run the Cleaner...

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Report · Jun 11, 2017

Even after logging out of the account, I couldn't uninstall
Had to use the Cleaner to force remove everything, but the log has an error (see below)
I ran CC Cleaner twice, once to remove the Adobe Creative Cloud, and again after a reboot.
Tried to reinstall CC - and it installed awkwardly: didn't show me anything for 15 minutes (not even a "welcome to setup") and then the PC randomly rebooted, and then CC showed up installed
CC still gave me the same errors above
I then tried to just install light room directly, and it error-ed out almost 40% of the way in saying a disk was missing (yeah I know...)

Still not sure how to proceed. Any other ideas? If it doesn't work I'm likely going to have to just cancel this and look at alternatives.

[Sun Jun 11 12:10:53 2017] Please enter (y) for Yes or (n) for No. ... >>

[Sun Jun 11 12:10:54 2017] Choose from one of the following options to clean up :

[Sun Jun 11 12:10:54 2017] 1. All

[Sun Jun 11 12:10:54 2017] 2. Adobe Flash Player 10.2

[Sun Jun 11 12:10:54 2017] 3. Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products

[Sun Jun 11 12:10:54 2017] 4. Creative Cloud 2017, 2015 only

[Sun Jun 11 12:10:54 2017] 5. Creative Cloud 2014 only

[Sun Jun 11 12:10:54 2017] 6. Creative Cloud only

[Sun Jun 11 12:10:54 2017] 7. CS6 only

[Sun Jun 11 12:10:54 2017] 8. CS5-CS5.5-CS6

[Sun Jun 11 12:10:54 2017] 9. CS5-CS5.5

[Sun Jun 11 12:10:54 2017] 10. CS3, CS4

[Sun Jun 11 12:10:54 2017] 11. Adobe Id credentials

[Sun Jun 11 12:10:54 2017] 12. Fix Host File

[Sun Jun 11 12:10:54 2017] 13. Quit

[Sun Jun 11 12:10:54 2017] Choice 😆

[Sun Jun 11 12:10:57 2017] User selected: All

[Sun Jun 11 12:10:57 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Jun 11 12:10:57 2017] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Jun 11 12:10:57 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

[Sun Jun 11 12:10:57 2017] HD DLL Handle valid

[Sun Jun 11 12:10:57 2017] Got a valid HD Db session get func pointer

[Sun Jun 11 12:10:57 2017] Got a valid HD Db session

[Sun Jun 11 12:10:57 2017] HD dll Handle is valid

[Sun Jun 11 12:10:57 2017] HD getTopLevelProducts returned code: 10

[Sun Jun 11 12:10:57 2017] List of products installed on this machine

[Sun Jun 11 12:10:57 2017] Listing products for cleanup:

[Sun Jun 11 12:10:57 2017] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Sun Jun 11 12:11:02 2017] Are you sure you want to clean all the listed products and associated files?

[Sun Jun 11 12:11:02 2017] Type (y) to confirm and remove or (n) to quit ... >>

[Sun Jun 11 12:11:04 2017] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Sun Jun 11 12:11:04 2017] Stopping ACC Services

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq Adobe Desktop Service.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq Adobe CEF Helper.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq AdobeIPCBroker.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq Creative Cloud.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq Adobe Installer.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq AdobeServiceInstaller.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq CreativeCloud(URIHandler).exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq CCLibrary.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq CoreSync.exe""

[Sun Jun 11 12:11:04 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:04 2017] Executing command "taskkill /F /FI "IMAGENAME eq node.exe""

[Sun Jun 11 12:11:05 2017] INFO: No tasks running with the specified criteria.

[Sun Jun 11 12:11:05 2017] Executing command "taskkill /F /FI "IMAGENAME eq AdobeUpdateService.exe""

[Sun Jun 11 12:11:05 2017] SUCCESS: The process with PID 3388 has been terminated.

[Sun Jun 11 12:11:05 2017] Successfully stopped ACC Services

[Sun Jun 11 12:11:05 2017] OSVersion : 64-bit

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager

[Sun Jun 11 12:11:05 2017] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL

[Sun Jun 11 12:11:05 2017] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval

[Sun Jun 11 12:11:05 2017] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel

[Sun Jun 11 12:11:05 2017] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKCR key:AAM

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1

[Sun Jun 11 12:11:05 2017] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')

[Sun Jun 11 12:11:05 2017] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2

[Sun Jun 11 12:11:05 2017] Removing ACC Folders

[Sun Jun 11 12:11:05 2017] Cleaned folder "C:\Program Files (x86)\Common Files\Adobe/Adobe Desktop Common"

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/Adobe Desktop Common':

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/Adobe Desktop Common':

[Sun Jun 11 12:11:05 2017] Cleaned folder "C:\Program Files\Common Files\Adobe/Adobe Desktop Common"

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Cleaned folder "C:\Program Files (x86)\Common Files\Adobe/CEPServiceManager4"

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Common Files\\Adobe/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Cleaned folder "C:\Program Files\Common Files\Adobe/CEPServiceManager4"

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Roaming/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:05 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Roaming/CEPServiceManager4':

[Sun Jun 11 12:11:05 2017] Cleaned folder "D:\Users\XXXXXXXXXXXXM\AppData\Roaming/CEPServiceManager4"

[Sun Jun 11 12:11:07 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:07 2017] Warning: Failed again to remove file,folder [Error 13] Access is denied: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud\\CoreSyncExtension\\CoreSync_x64.dll':

[Sun Jun 11 12:11:07 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:07 2017] Warning: Failed again to remove file,folder [Error 41] The directory is not empty: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud\\CoreSyncExtension':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 41] The directory is not empty: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud':

[Sun Jun 11 12:11:08 2017] Retry deleting the folder since folder still exists C:\Program Files (x86)\Adobe/Adobe Creative Cloud

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 13] Access is denied: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud\\CoreSyncExtension\\CoreSync_x64.dll':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 41] The directory is not empty: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud\\CoreSyncExtension':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 41] The directory is not empty: u'C:\\Program Files (x86)\\Adobe/Adobe Creative Cloud':

[Sun Jun 11 12:11:08 2017] Cleaned folder "C:\Program Files (x86)\Adobe/Adobe Creative Cloud"

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Adobe/Adobe Creative Cloud':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files\\Adobe/Adobe Creative Cloud':

[Sun Jun 11 12:11:08 2017] Cleaned folder "C:\Program Files\Adobe/Adobe Creative Cloud"

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData/Adobe/OOBE':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData/Adobe/OOBE':

[Sun Jun 11 12:11:08 2017] Cleaned folder "C:\ProgramData/Adobe/OOBE"

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Local/Adobe/Creative Cloud Libraries':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Local/Adobe/Creative Cloud Libraries':

[Sun Jun 11 12:11:08 2017] Cleaned folder "D:\Users\XXXXXXXXXXXXM\AppData\Local/Adobe/Creative Cloud Libraries"

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Roaming/Adobe/CoreSync':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'D:\\Users\\XXXXXXXXXXXXM\\AppData\\Roaming/Adobe/CoreSync':

[Sun Jun 11 12:11:08 2017] Cleaned folder "D:\Users\XXXXXXXXXXXXM\AppData\Roaming/Adobe/CoreSync"

[Sun Jun 11 12:11:08 2017] Successfully removed ACC Folders

[Sun Jun 11 12:11:08 2017] :: Cleaning-up left over inventories ::

[Sun Jun 11 12:11:08 2017] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete

[Sun Jun 11 12:11:08 2017] Inventory: 'uninstallts', Type: RIBS, Action: Delete

[Sun Jun 11 12:11:08 2017] Found AAMref : ACC.aamref

[Sun Jun 11 12:11:08 2017] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: True

[Sun Jun 11 12:11:08 2017] Removing content of Product : CS5Installer, Version : CS5

[Sun Jun 11 12:11:08 2017] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Jun 11 12:11:08 2017] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jun 11 12:11:08 2017] Warning: Failed to remove file,folder trying again

[Sun Jun 11 12:11:08 2017] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jun 11 12:11:08 2017] LOG FILE SAVED TO: D:\Users\XXXXXXXXXXXXM\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Sun Jun 11 12:11:08 2017] Adobe Creative Cloud Cleaner Tool completed successfully

[Sun Jun 11 12:11:08 2017]

[Sun Jun 11 12:11:08 2017] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*